I had a delightful experience with the Cathay Pacific New York Office when I needed help with a connecting flight in Asia. The staff was quick to find alternative routes after a schedule change and even arranged a hotel voucher for a longer layover. Their attention to detail and customer-focused mindset really stood out. The representative handling my case was kind, patient, and highly professional. They didn’t just solve my problem — they went above and beyond to make sure I felt comfortable with the new plan. Everything from seat selection to meal requests was handled on the spot. It’s not easy to find this level of personalized service anymore, but this office really delivers. Highly recommend visiting in person for quick and efficient help.